Executive Summary
Smith Rexall Drug, a growing pharmacy group with multiple locations, faced significant IT challenges prior to engaging Solid Base IT. Reliant on a non-dedicated internal resource, the organization’s infrastructure struggled with downtime risks, limited scalability, and increasing security concerns.
By applying the Solid Base IT BluePrint Proven Process, we delivered a comprehensive IT transformation. From infrastructure upgrades to managed services and site buildouts, our partnership provided stability, scalability, and peace of mind — enabling Smith Rexall Drug to focus on patient care while trusting IT to support their growth.
The Challenge: IT Limitations Hindering Growth
Smith Rexall Drug’s IT was informally managed by their lab manager, who had technical aptitude but limited time. As the organization grew, this setup became unsustainable:
- Aging systems slowed operations and risked downtime.
- No proactive planning left IT reactive and inconsistent.
- Expansion strain highlighted the inadequacy of their current IT model.
- Security vulnerabilities created compliance and risk management concerns.
The leadership recognized the need for a professional, structured approach to IT.
The Solid Base IT BluePrint Proven Process
Our BluePrint Proven Process is the structured framework we use to transform client IT environments. Applied to Smith Rexall Drug, it unfolded as follows:
- Assess – Conducted a full evaluation of existing infrastructure, identifying risks and bottlenecks.
- Stabilize – Upgraded servers, networks, and critical systems to ensure reliability and reduce downtime.
- Protect – Implemented layered cybersecurity, backup, and disaster recovery protocols.
- Enable – Built out new pharmacy sites with standardized, secure, and scalable IT systems.
- Optimize – Transitioned to ongoing managed services, providing 24/7 monitoring, help desk support, and proactive improvements.
This repeatable process ensured not only immediate problem-solving but also a roadmap for long-term IT success.
The Results: From Reactive to Resilient
The outcomes of this engagement demonstrate the measurable value of the BluePrint Proven Process:
- Reliability – Network uptime increased significantly, reducing disruptions in pharmacy operations.
- Productivity – Staff efficiency improved thanks to faster systems and reduced downtime.
- Scalability – IT infrastructure enabled seamless expansion to additional sites.
- Security – Stronger protections safeguarded sensitive healthcare data and compliance requirements.
- Strategic Alignment – Leadership now views IT as a growth enabler rather than a liability.
Client Experience
Smith Rexall Drug has described the transition as transformative.
By partnering with Solid Base IT, they shifted from a reactive, ad-hoc IT environment to a secure, proactive, and scalable foundation for future growth.
Conclusion
Smith Rexall Drug’s case study highlights how Solid Base IT’s BluePrint Proven Process delivers not just technical solutions, but also business resilience and strategic value. By transforming IT into a foundation for reliability and growth, we enabled the organization to thrive in a competitive, compliance-driven healthcare environment.
Reach out to Solid Base IT today and experience the difference in our IT services for small businesses.