Privacy Policy
Last Updated: February 19, 2026
Solid Base IT (“we,” “us,” or “our”) is committed to protecting the privacy and security of the information we collect. This Privacy Policy explains how we collect, use, and safeguard personal information through our website (https://solidbaseit.com/) and our managed IT services.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”).
- Information You Provide: When you fill out a contact form, schedule a consultation, or sign up for a webinar, we may collect your name, email address, phone number, company name, and the details of your inquiry.
- Automatically Collected Information: Like most websites, we use cookies and tracking technologies (via our hosting platform, Chamber Nation) to collect your IP address, browser type, and how you interact with our site.
- Service Data: In our role as an IT Service Provider, we may have access to data stored on your systems. This data is handled according to the specific Service Level Agreement (SLA) or Business Associate Agreement (BAA) we have with your company.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide IT support.
- Deliver managed services, cloud solutions, and cybersecurity monitoring.
- Send occasional marketing communications (you may opt-out at any time).
- Improve our website performance and user experience.
- Comply with legal obligations (e.g., NIST, HIPAA, or tax requirements).
3. Data Sharing & Third Parties
We do NOT sell your personal information. We may share information with trusted third-party partners only as necessary to provide our services, including:
- Cloud Providers: Microsoft (Office 365/Azure), Google Workspace, and AWS.
- Security Vendors: For threat monitoring and endpoint protection.
- Legal Requirements: If required by law or to protect our rights and the safety of our clients.
4. Security Measures
As a cybersecurity-focused firm, we take data protection seriously. We implement industry-standard administrative, technical, and physical safeguards, including:
- Encryption: Data at rest and in transit is protected using modern encryption protocols.
- Access Controls: Multi-factor authentication (MFA) and the principle of least privilege are strictly enforced.
- Monitoring: 24/7 monitoring to prevent and detect unauthorized access.
5. Your Rights & Choices
Depending on your location, you may have the following rights regarding your data:
- Access/Portability: Request a copy of the data we hold about you.
- Deletion: Request that we delete your personal information (subject to legal retention requirements).
- Opt-Out: You can opt-out of cookies via your browser settings or unsubscribe from marketing emails via the link provided in the footer.
Utah Residents: This policy is designed to align with the Utah Consumer Privacy Act (UCPA). You have the right to know how your data is processed and to opt-out of the sale of personal data or targeted advertising.
6. HIPAA & Business Associate Statement
For our clients in the Healthcare Industry: Solid Base IT acts as a “Business Associate” under HIPAA. We enter into formal Business Associate Agreements (BAAs) with our healthcare clients to ensure Protected Health Information (ePHI) is handled with the highest level of security and regulatory compliance.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., Chamber of Commerce pages). We are not responsible for the privacy practices of these external sites.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Solid Base IT 752 E Technology Ave, Suite F11-21 Orem, UT 84097
Phone: (801) 980-3449
Email: info@solidbaseit.com